Last updated: September 2026
Complaints about our service
If you’re unhappy with how we handled your enquiry, please contact us with the details. We’ll acknowledge your complaint within 5 working days and aim to give a full response within 4 weeks.
Complaints about a law firm
The firm we introduce you to is responsible for its own legal work. If you’re unhappy with the legal service, complain to the firm first using its complaints procedure, which it must give you in writing.
If the firm doesn’t resolve your complaint within 8 weeks, or you’re unhappy with its response, you can contact the Legal Ombudsman.
Concerns about a solicitor’s conduct can be reported to the Solicitors Regulation Authority. For licensed conveyancers, contact the Council for Licensed Conveyancers.
Let us know too
Even if your complaint is about the firm, please tell us. We monitor every firm on our panel and act on feedback.